Return and exchange
We offer a 30-days trial for you to have the possibility to experiment and to ride the bike of your choice.This is because we believe the best way to decide on which bike is best for you, is to ride it for several days on your everyday commuting route or in your surroundings. We want you to be proud of choosing a BZEN e-bike and to love it.
Within the 30-days from the date of purchase, you may either return your bike or exchange it for another BZEN model. In both cases, it is free of charge as long as you return the bike in its original condition and in its original delivery box.
If you exchange your bike for a more expensive model, you will have to pay only the difference of price. If you exchange your bike for a cheaper model, BZEN will refund you with the price difference via the same payment method you have used when purchasing.
In both cases, we will ask you to contact our customer experience manager via e-mail at email@example.com with your return request and our team will revert to you with the detailed instructions.
In case of a return, we will refund you 100% of the amount paid through the same method you used when purchasing the bike. We will do all we can to secure the refund will take place within the 10 workings days from receiving the bike at our workshop.