Return and exchange
Every BZEN bike has a guarantee of 2 years. The warranty covers our frames and all original components.
BZEN Company guarantees each new BZEN bicycle frame against defects in workmanship and materials for 2 years. All original components have a guarantee for a period of 2 years from the date of purchase.
This warranty is explicitly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to our website under support/warranty or via e-mail at firstname.lastname@example.org. If you registered on the BZEN website, then your name and e-mail address will serve as proof of purchase. In case you did not register on our website, please provide a copy of your invoice.
This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. BZen SPRL is not responsible for incidental or consequential damages. Labor charges associated with parts changeovers are covered by the warranty as long as the decision on whom and where the reparation will take place as been agreed with BZEN.
This warranty does not affect the statutory rights of the consumer.