Every new BZEN bike is guaranteed for 2 years from the date of delivery. The warranty covers our frames and all original components against manufacturing and material defects.
In the case of the sale of a second-hand bike (e.g. a demo bike), the warranty is limited to one year.
This warranty is limited to the replacement of the defective frame or parts and is the sole remedy of the warranty.
The action shall be time-barred within one year from the day on which the purchaser discovered the lack of conformity, without this period expiring before the end of the two-year period provided for in § 1. However, claims under this guarantee must be made within two months of the buyer’s discovery of the defect. They must be made directly on our website under support/warranty or by e-mail to firstname.lastname@example.org. If you registered on the BZEN website, your name and e-mail address will serve as proof of purchase. If you did not register on our website, please provide a copy of your invoice.
This warranty does not cover normal wear and tear, improper assembly or maintenance of the bicycle, or the installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse or neglect. Modification of the frame or original components will void this warranty. BZEN SPRL is not liable for incidental or consequential damages.
Labour costs related to parts changes are only covered by the warranty only where the choice of repairer has been approved by BZEN.
This warranty does not affect the legal rights of the consumer.