Contact BZEN – We’re Here to Help

Do you have questions?

If you need help with your BZEN leightweight e-bike, you’ll find the answers on our FAQ page. For more information about your BZEN Superlight E-Bike – Support & FAQ, you’ve come to the right place.

Please note that our Support Team is on a summer break until 31 July inclusive. During this period, we are unfortunately unable to respond to enquiries personally. We will reply as quickly as possible from the beginning of August. We kindly ask for your patience and understanding until then. Meanwhile, our production continues at full speed. Orders are being produced as planned and shipped as quickly as possible.

Do you need our personal support?
Start by answering a few quick questions to help us understand your issue. The more we know, the faster we can assist you.

    What does your message concern?

    Thank you for contacting us.

    Your message will be forwarded to the appropriate department, where our experts will handle your inquiry and get back to you as soon as possible.

    Looking for answers about BZEN e-bikes (warranty, battery, motor, e-bike maintenance, etc.)?

    Then please check out our Support & FAQ page

    BZEN Support page

    Bike manual

    Track your order

    Delivery lead time

    Invoice

    Technical issue

    30 days free return

    If you would like to return your bike and benefit from the 30 days free return policy click below and fill out the form.

    Return form

    Leasing

    If you are interested in leasing a BZEN bike, you can find all available partners and info here:

    Leasing

    You did not find the right leasing partner? Then please leave a message here below:

    B2B Cooperation

    Other

    You may find the order number in the e-mail confirming your order. Please enter numbers only.

    You may find the BIN number starting with CBS, ZG, BZ or BA on your invoice.

    Personal data

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