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Vienna
Order
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Order
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Order
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Order
Milano
Order
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Our story
BZEN E-Bikes – Built for her
Blog & News
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Service
Service Submenu
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+32 (0) 471 364 831
Phone
+32 (0) 471 364 831
Service Centre
Find your nearest BZEN Service Partner here .
Help Centre
All information about your BZEN e-bike below or
search here.
In other cases contact our support team:
Contact form
Battery & e-system
What’s the difference between rear hub and middle motor?
How does the motor assist and what is a torque sensor?
Can I ride my BZEN also without support or when the battery is empty?
Read More
Buying advice
Why don’t BZEN e-bikes have fork suspension?
What if I don’t have a test ride location near me?
Where can I test a BZEN bike?
Read More
BZEN brand and our e-bikes
Where can I find the frame number?
What does BZEN stand for?
Is it true that BZEN bikes are handcrafted bicycles made in Europe?
Read More
Customization & Accessories
Can I get a different colour for my BZEN bike than the one shown in the webstore?
Is it possible to personalize my BZEN with a signature?
Can I add a child seat to my BZEN bike?
Read More
Delivery
What should I do if my package arrives damaged?
How long will it take to receive my order at home?
Can I have my order delivered on a specific day?
Read More
Guarantee, Warranty & Repairs
How long is the guarantee valid and what does it cover?
How long does it take to repair my bike?
What will a repair cost me?
Read More
Leasing
Can I lease a BZEN bike through JobRad?
Can I use mein-dienstrad.de Leasing?
Available Leasing Offers
Maintance tips
Maintenance Tips
Manuals & instructions
How to fix the handlebar (video)
How to fix the pedals (video)
Assembly instructions
Read More
Orders & Payment
Which payment methods are accepted?
Is it possible to pay with instalments?
Can I cancel my order?
Other Services
Is it possible to lease a BZEN Bike?
Can I get an insurance for my BZEN Bike?
Ist es möglich, ein BZEN Bike zu leasen?
Returns & Refunds
How does the claims process work?
If I do not like my bike, can I return it?
How can I make a claim?
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