This page contains everything you need to know when it comes to buying from BZEN. You can also learn more about your bike, and the services we offer.
When the bike is on stock, it takes 10 to 20 business days, depending on the country, to deliver our bike to your door. Shortly after placing an order you will receive an email confirming that your order has been received and is now being processed. Once we ship your order, you will be provided with a track and trace code via email.
Due to high demand the delivery time might be extended, please contact our customer support for more information about delivery.
BZEN offers you a 30 days test ride.
If you hesitate to buy a BZEN because you are not sure you will like it, we are happy to offer you 30 days to ride the bike of your choice. Order it, have it delivered to your home and if you do not like it, you may return it during the first 30 days free of charge. You will be fully refunded.
Als je graag een grote rit wilt maken, van 50 km of langer, raden we aan om een fiets met batterij met extra capaciteit te nemen. Deze is beschikbaar op de bestelpagina en wordt in onze werkplaats in je fiets gemonteerd. De capaciteit van deze batterij bedraagt 380Wh met 36V en 10,5Ah