Dein direkter Draht zu BZEN – wir helfen dir gerne weiter.

Wie können wir dir helfen?

Alles, was du über die superleichten E-Bikes von BZEN wissen musst, findest du hier: hilfreiche FAQs, Support-Informationen und schnelle Antworten auf häufige Fragen.

Brauchst du unsere persönliche Unterstützung?
Hilf uns, dein Problem schnell zu lösen: Beantworte einfach ein paar kurze Fragen. So können wir dir gezielt und effizient weiterhelfen.

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    Your message will be forwarded to the appropriate department, where our experts will handle your inquiry and get back to you as soon as possible.

    Looking for answers about BZEN e-bikes (warranty, battery, motor, e-bike maintenance, etc.)?

    Then please check out our Support & FAQ page

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    30 days free return

    If you would like to return your bike and benefit from the 30 days free return policy click below and fill out the form.

    Leasing

    If you are interested in leasing a BZEN bike, you can find all available partners and info here:

    You did not find the right leasing partner? Then please leave a message here below:

    B2B Cooperation

    Other

    You may find the order number in the e-mail confirming your order. Please enter numbers only.

    You may find the BIN number starting with CBS, ZG, BZ or BA on your invoice.

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