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+32 (0) 471 364 831Help Centre
Got questions about BZEN e-bikes, warranty, battery, motor, or anything else?
Explore the topics below to find the answers you need.
Can’t find what you’re looking for? Our support team is happy to help – just get in touch!
- What’s the difference between rear hub and middle motor?
- How does the motor assist and what is a torque sensor?
- Can I ride my BZEN also without support or when the battery is empty?
- Does weather affect the battery?
- What is the battery’s lifespan?
- Do I have to charge the battery before I do my first ride?
- How do I charge the battery and how often should I do it?
- Can the battery be repaired or replaced?
- Can the battery be removed for charging?
- What is the battery capacity and which range can I expect with it?
- Is the bike equipped with walk assist?
- How many levels of support are there?
- Up to which speed does the motor assist?
- What’s the difference between torque and speed sensor?